crikex com | Privacy Policy and How We Protect Your Data

1Introduction & Scope of This Policy

Crikex com ("we", "our") holds your privacy in the highest regard. This Privacy Policy ("Policy") explains how crikex com collects, uses, stores, and protects your personal information.

By using the crikexcom.net website or mobile application, you are considered to have agreed to this Privacy Policy. If you do not agree, please stop using the platform.

This Policy applies to:

Applicable to all users of the crikexcom.net website
For crikex com mobile app users
Regarding Our Customer Service Users
For both registered and unregistered visitors (applicable sections)

This privacy policy is available in both Bengali and English. In the event of any conflict in interpretation, the English version shall prevail.

2What Information We Collect

Crikex com collects only the information necessary to provide its services. Details are outlined below:

A) Information You Provide Directly

Data Type	When Collected	Required?
Full Name	At the time of registration	Yes
Mobile Number	Registration & OTP Verification	Yes
Email Address	At the time of registration	Yes
Date of Birth	At Registration (Age Verification)	Yes
National ID / Passport	At the Time of KYC Verification	Yes, for withdrawals
Payment Information (Mobile Number)	At the time of deposit/withdrawal	Yes

B) Automatically Collected Information

Device Information: Device model, operating system, and browser type
Usage Information: Pages visited, time spent, and games played
Log Data: IP address, login/logout times, browsing patterns
Location Data: Approximate location only (country/city level), not precise GPS

crikex com never stores your password in plain text. All passwords are kept in an encrypted hash format.

3Purpose of Data Use

Crikex com uses your information for the following specific purposes:

Account Management: To support registration, login verification, and account security.
KYC Verification: To verify your age and identity, as required by legal obligations.
Payment Processing: To process deposits and withdrawals and to prevent fraud.
Customer Support: To respond to your issues and questions, and to resolve complaints.
Platform Improvement: To analyze user experience and improve the quality of our services.
Security: To detect fraud, money laundering, and suspicious activity.
Legal Obligations: To maintain records required to meet regulatory obligations.
Marketing (Optional): To send you relevant offers and promotions, with your consent.

Your information will not be used beyond the specific purposes stated above. Your consent will be obtained before any new use is made of your data.

4Data Storage & Security Measures

Crikex com takes multiple technical and procedural measures to keep your data secure:

Technical Security

SSL/TLS Encryption: All data transfers occur over encrypted connections.
Data Encryption: Sensitive data (passwords, payment details) is stored in encrypted form in our database.
Firewall: Our servers are protected by multiple layers of firewalls.
Two-Factor Verification: Two-factor authentication is available when logging into your account.
Regular Audits: Independent third-party security experts conduct regular system assessments.

Data Retention Period

Data Type	Retention Period
Account Information	For the duration of active account + 5 years
Transaction Records	Minimum 7 years (legal requirement)
KYC Documents	5 years after account closure
Log Data	90 days to 1 year
Marketing Preferences	Until Opt-Out

While we apply the highest security standards, no transmission over the internet can be guaranteed completely secure. It is important to keep your password confidential and to exercise caution when using public WiFi.

5Sharing Information with Third Parties

Crikex com does not sell your personal data. However, information may be shared in the limited circumstances described below:

Payment Providers: Only the information necessary to process transactions with Mobile Pay, Nagad, and Rocket.
KYC / Identity Verification Services: With authorized verification bodies as required by legal obligation.
Law Enforcement: Only the minimum necessary information, disclosed under a court order or valid legal claim.
Technology Partners: Server hosting and email service providers operate solely on behalf of crikex com and do not use your data for their own purposes.

In all cases above, data protection agreements are in place with third parties, and they are required to comply with crikex com's privacy policy.

crikex com complies with international data protection standards for all cross-border data transfers.

6Cookies & Tracking Technologies

Crikex com uses cookies and similar technologies on its website and app. Cookies are small files stored in your browser.

Essential Cookies Mandatory
These cookies are required to maintain login sessions, verify security, and keep the platform's core functions running. They cannot be disabled.
Functional Cookies Optional
For your language preferences, theme settings, and personalized experience.
Analytics Cookies Optional
To understand which pages are most visited and where issues occur, so we can improve our services.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.

7Your Rights

Crikex com grants you the following rights over your personal information:

Right to View

You may request to view what information crikex com holds about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Restriction of Processing

You may request that processing of your data be restricted for specific purposes.

Right to Access

You may request a copy of your data in a portable format.

Right to Object

You may object to marketing communications or certain types of data processing.

To exercise these rights support@crikexcom.netEmail us at . We will respond within 30 business days.

Some requests may not be fulfillable due to legal or regulatory requirements. In such cases, we will explain the reason.

8Protection of Minors' Information

Crikex com is not intended for anyone under the age of 18. We do not knowingly collect any information from minors.

Age is verified at registration by confirming your date of birth.
Identity documents are verified as part of the KYC process.
If we become aware that we hold data belonging to a minor, that information will be deleted immediately and the account will be closed.

If parents believe their child is using crikex com, they should immediately support@crikexcom.netContact us at.

A Note for Parents: Monitor children's online activity. crikex com is intended for adults only.

9Privacy Policy Updates

Crikex com may update this privacy policy from time to time. When changes are made:

A notice will be sent to your registered email address before any significant changes take effect.
A notice will be displayed on the platform's homepage.
The "Last Updated" date at the top of the page will reflect any changes.
Continued use of the platform after changes are made will be considered acceptance of the updated policy.

We therefore recommend visiting this page regularly.

10Contact & Complaints

For any privacy-related questions, concerns, or rights requests, please contact our Data Protection team:

Email: support@crikexcom.net
Subject: Send with the subject "Privacy Request"
Response Time: Within 30 business days

We take all privacy concerns seriously and aim to resolve them as quickly as possible.

Our live chat support is available 24/7. For general queries, feel free to reach us directly via chat.

How secure is your data at crikex com — Privacy Policy

End-to-End Encryption

Your Data Is Never Sold

Minimal Data Collection

Your Data Rights

Compliance with International Standards

Marketing Opt-Out

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